Conference Day Two: Thursday,13 July 2017

8:30 AM - 9:00 AM Coffee and Registration

9:00 AM - 9:10 AM Conference Opening - Remarks from the Conference Chairperson

Flexibility is a key driver in employee engagement, wellbeing and inclusion and is critical to retaining a diverse workforce. Creating a workplace that offers authentic flexible work practices where employees engage from a position of trust can be a challenge. Medibank has recently reinvigorated our approach towards flexible working to allow all of our employees to be their best selves at work and bring their whole selves to work. In this session Shelley and Gemma will cover:

  • Medibank’s journey to “flexbetter”
  • Preparing the business case and taking senior stakeholders on the journey
  • Rolling out a number of guiding principles to become a truly flexible workplace.

Gemma Allen

Head of Organizational Development - Diversity, Inclusion & Employee Experience
Medibank Private

Shelley Abrams

General Manager of People and Culture
Medibank Private

9:40 AM - NaN:NaN AM People. Place. And What Really Matters…

Simon Pole, Global Design Director, Unispace
Over recent months, Unispace has interviewed HR leaders from more than 100 organisations across the globe on topics such as flexibility, diversity, wellbeing and the impact that the work environment has on performance.
Simon will share the unique people and culture insights that have been uncovered as well as an understanding of the ever-increasing role HR is playing in workplace decision-making, strategic approaches to people-centric objectives through physical space and how organisations are ultimately measuring success.

Simon Pole

Global Design Director

10:10 AM - 10:40 AM Morning Tea

There are currently 62 coworking and collaborative workspaces in Australia, including incubators & accelerators. Co-working spaces benefit an increasingly mobile workforce, create diverse communities of workers and integrate exciting designs and technologies that allow for an exciting new work experience. In this session you will hear from experts in this space who will discuss how you can leverage – and integrate – co-working sensibilities in your organisation.

  • How co-working spaces provide an environment that is responsive to the professional needs and stylistic preferences of todays mobile workplaces
  • Will increasing flexible working arrangements and mobile styles of working mean that some organizations will share their "core space" with other like minded organizations?
  • Will coworking spaces eventually replace workplaces for smaller organizations due to their cost and space utilization benefits
  • How the corporate workspace is changing and the potential for larger companies to put their people in co-working spaces to allow them to leverage off agile and innovative thinkers


Peter Black

National Director Workplace Strategy
Colliers International

Jeremy Neuner

Real Estate and Workplace Services

Bradley Delamare

CEO and General Manager
Tankstream Labs

Brad Krauskopf

Founder and CEO
Hub Australia, CoActiv8, MESH, Third Spaces


10:40 AM - NaN:NaN AM Looking Beyond Activity Based Working to ‘Team Based Working’ and the Impacts on Culture and Collaboration

Alice Drew, Head of Workplace, LendLease
ABW is a movement that has given employees the space to do what they want in order to empower individuals and fortify the employee experience. However creating workplaces that focuses on individual needs has lead to a diminishment in the concept of workplaces as a community. LendLease are looking into ‘Team Based Working’ a movement to rehumanise the workplace and fostering a community to form, function and connect every day rather than just on a on demand way. In this session Alice will discuss:

  • How do you have actual human based objectives as opposed to merely business objectives
  • Earning collaboration through culture rather than space design
  • Delving into ROI – looking past the balance sheets and space utilization costs into value adds


Alice Drew

Head of Workplace

11:20 AM - 11:25 AM Take 5


11:25 AM - NaN:NaN AM How Vodafone has Increased Space Utilization Whilst Decreasing Floor Space and Cost

Matthew Harvey, Head of Facilities, Vodafone
Vodafone has recently consolidated two buildings from 14,000 square metres to 10,000 square metres – placing their focus not on having the biggest space but on making the biggest use of this space. With the move from traditional to agile workplaces – a key challenge has been that of change management. To aid the impact, Vodafone put in place a survey to establish what people wanted out of the space and how to aid the misalignment that stirred when having two separate offices. In this session, Matt will run you through the space and development itself and the importance of offering choice and mobility.

  • How Vodafone aligned their ‘mobile’ culture with the option to work from anywhere within the office ecosystem and without
  • The importance of providing the fundamentals of design i.e. lighting, greenery, finishes and how this can contribute to a professional and warm environment
  • Offering spaces that facilitate socializing, health and wellbeing

Matthew Harvey

Head of Facilities


11:25 AM - NaN:NaN AM Using Space, Culture and Technology to Create the Optimal Employee Experience for 48 Hours

Lauren Trethowan, Head of Enterprise Culture, Australia Post

Lauren Trethowan

Head of Enterprise Culture
Australia Post

11:55 AM - 12:00 PM Take 5


12:00 PM - NaN:NaN AM Panel Discussion: The Reduction of Leased Office Space and Its Impact on Employee Satisfaction

Clinton Parr, Head of People and Culture, Clemenger BBDO Alice Drew, Head of Workplace, LendLease
The move to mobility, hot-desking, agile and ABW has given rise to the perspective that whilst reducing office space has yielded financial savings – this has not taken account of the effect on workers productivity. Research by Gensler finds that workers who can focus effectively are 57 per cent more able to collaborate, 88 per cent more able to learn and 42 per cent more able to socialize in their workplace than their peers who are unable to focus. This panel will look into the following ideas:

  • Do co-worker interruptions, auditory and visual distractions all combine to make focus work the modern office's most compromised work mode?
  • The impact of not having a set desk: how personalizing or nesting your desk enhances wellbeing, creates opportunities for privacy or collaboration and facilitates social interaction
  • The effects of open plan workspaces on risk, privacy and confidentiality

Clinton Parr

Head of People and Culture
Clemenger BBDO

Alice Drew

Head of Workplace


12:00 PM - NaN:NaN AM Panel Discussion: Looking At The Employee Lifecycle From a User Experience Perspective to Improve Employee Engagement

Robyn Dunn, Employee Experience Program Manager, Atlassian Jacqueline Barnes, Employee Experience Manager, Coca-Cola Amatil
According to Gallup, 87% of the global workforce is disengaged – that is, they are emotionally disconnected from their workplaces and less likely to be productive. Customer experience is rapidly evolving across all industries including supermarkets, telecommunications and healthcare. As a result, organizations are finding that employees are increasingly expecting to have the same level of customer service from their employer as they are getting from their day to day life. This panel will discuss the following key questions:

  • How can we redesign the onboarding and induction process by using human centered
  • design to ensure it is driven not only by HR but by connection, clarification and culture?
  • What can we do to predict what the employee experience mindset will be?
  • How can successful response to todays challenges translate into better-engaged employees, increased efficiencies, and an improved bottom line?
  • How do you combine physical workspace, rewards system and culture?

Robyn Dunn

Employee Experience Program Manager

Jacqueline Barnes

Employee Experience Manager
Coca-Cola Amatil

12:40 PM - 1:40 PM Lunch Break


1:40 PM - NaN:NaN AM Research Student Expectations From ABW Space


1:40 PM - NaN:NaN AM Who Stole My Banana?

2:10 PM - 2:15 PM Take 5


2:15 PM - NaN:NaN AM Planning and Executing – The Next Generation of Public Sector Workplaces

Pat Sowry, First Assistant Secretary, Department of the Prime Minister and Cabinet , , Sue-Ellen Douglass, Facilities Manager, NSW Health
Effective workplace design has the power to increase engagement, collaboration and performance and staff retention rates. As a result, workplace strategy is becoming a priority for all organizations with the public sector being no different. In this session our expert panel will discuss the following:

  • How are government departments innovating through workplace strategy?
  • How can the public sector manage change and culture when moving towards agile and ABW?
  • How can we build strategy around staff requirements and to support internal transformation?

Pat Sowry

First Assistant Secretary
Department of the Prime Minister and Cabinet

Sue-Ellen Douglass

Facilities Manager
NSW Health


2:55 PM - NaN:NaN AM The Public Sector Experience, What’s In It For the Private Sector?

Pat Sowry, First Assistant Secretary, Department of the Prime Minister and Cabinet
The Department of the Prime Minister & Cabinet has a leadership role across the public sector and has launched a project to implement a flexible working environment to support a culture of innovation and collaboration in policy and programme delivery. As a Federal Government agency there is greater public scrutiny and different accountabilities and legislative constraints. PM&C has a unique role as a central agency and atypical requirements in terms of security.

  • Applying design thinking and investing in a successful prototype
  • Starting the workplace journey and continuously learning from global thought leadership
  • Using workplace experience to drive efficiency, quality, collaboration and innovation

Pat Sowry

First Assistant Secretary
Department of the Prime Minister and Cabinet


2:15 PM - NaN:NaN AM Panel Discussion: How Do You Change Behaviour as Part of A New Way of Working?

Catherine Torkington, Manager of Workplace Change and Real Estate, Aurizon Lauren Trethowan, Head of Enterprise Culture, Australia Post
People react in a more emotional way to environmental changes than practical program and change managers would prefer. A continuous improvement such as the introduction of a new way of working requires the creation of a change platform, rather than change programs implemented from the top. This discussion will go through the key challenges for and learnings from change initiatives.

  • How can managers let go when they can’t manage employees by line of site?
  • How do you gain senior and middle management buy in? And how do you get managers to embed and enforce change?
  • How do you get employee buyin through the development phase?
  • How do you ensure that every interaction throughout the design process is supportive of the change?

Catherine Torkington

Manager of Workplace Change and Real Estate

Lauren Trethowan

Head of Enterprise Culture
Australia Post


2:55 PM - NaN:NaN AM Solutions Clinic

3:35 PM - 3:40 PM Conference Closing – Remarks from the Conference Chairperson

3:40 PM - 4:00 PM Afternoon Tea

4:00 PM - 6:00 PM Post Conference Workshop E: Embedding Co-Working Principles Into a Corporate Environment to Maximize Collaboration

Jeremy Neuner, Real Estate and Workplace Services, Google
You've probably heard of coworking: membership-based workspaces where independent professional gather to work together.
Think coworking is only for freelancers, Millennials, and techies? Think again. Your company can benefit from the sense
of community, collaboration, and team identity that coworking provides.
In this workshop, we'll explore:
 How to bring coworking into the corporate environment
 Learn how coworking isn't really about space, it's about new way to catalyze and connect your workforce
 If the workplace is a physical manifestation of how corporate culture happens, then what does the seismic shift towards
coworking say about the relationship between organizations, people, and space?

Jeremy Neuner

Real Estate and Workplace Services